Kesehatan Ilmiah

Hubungan Dimensi Mutu Dengan Kepuasan Pasien Rawat Inap Kelas III Di RSUD Dr Zainoel Abidin Propinsi Aceh Tahun 2014

---

Quality of service is a performance indicator for health care providers such as hospitals. Quality of health services at the hospital can be reflected from the top of the patient's perception of health care it receives Based on data obtained from interviews conducted on 10 patients treated Confinement in dr Zainoel Abidin (RSUDZA) the data obtained following the two people said he was pleased to health services in RSUDZA, three people complained sluggish service and ketidakprofesionalismme officer to hospital services, it is hard to get service fast abdominal ultrasound photo because lengthy waiting lists and the lack of response of medical personnel on patient complaints. This study aims to determine the relationship of the dimensions of service quality with patient satisfaction Inpatient RSUDZA Class III in 2014 Aceh province . This study is a cross-sectional design Quantitative with . The population was all patients Inpatient RSUDZA Class III in Aceh province with the average number of people per month is 520. Sampling using Slovin formula and technique Proportional sampling conducted random sampling representing each classroom III . This study was conducted from January 30 s / d February 5, 2014. The conclusion was that there is a relationship between physical appearance ( p - value 0.000 , OR 7.34 ) , Responsiveness ( p - value 0.002 , OR 6.25 ) , Collateral ( p - value 0.000 , OR 10.6 ) Empathy ( p - value 0.000 , OR 7.68 ) and no relationship reliability ( p - value 0.163 ) with patient satisfaction RSUDZA Class III in 2014 Aceh province . Assurance is the factor most related to patient satisfaction ( OR - Adjusted 100.67). RSUDZA management is recommended to be able to provide a guarantee of health care provided. Keywords : Quality of service , Physical Features , Reliability , Responsiveness , Assurance , Empathy.

---

Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

-

No. Panggil

-

Penerbit

: .,

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

NONE

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

Vol. 7 No. 2

Subjek

-

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar